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Cancellation Terms Outside of Lead Time Policy :
Samtec will allow cancellations and reschedules when requested
outside of the lead time of the part number and quantity
ordered. Normally, standard lead time is 15-20 working days for
quantities up to 1000 pieces. Contact factory to confirm lead
time. Application Specific Products (ASP/SEP/MEP/SCF) are
special orders and must be approved by Samtec prior to
cancellation. Cancellation charges may apply for any product
cancelled within the standard lead time window. Note:
Lead times may change based on material availability.
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Return Guidelines: Samtec is a build to order manufacturer with lead-times of
8-10 work days, therefore returns are limited to selected full strips or products
approved by Samtec for return.
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5/5 Charges: If
material is required to manufacture a non-standard catalog item, a set up charge
may apply if material is not available at the time of purchase. The set up
charge is $500 per special component. It is not a one time set up charge, but is
applicable each time the item is ordered if material is not available at that time. The
set up charge is waived if the purchase order is placed for 5,000 pieces or more.
The charge is ONLY applicable if material is not
available at the time of purchase. The 5/5 charge typically applies to mold-to-position
bodies or bodies with a molded pad, alignment pin, or locking clip. A 5/5 charge can be avoided if you
change the design to use a standard catalog position, change the design to remove
the -A, -P, and /or -LC which is causing the 5/5, or place an order for 5,000 pieces
of the non-standard item.
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Changes: No changes or modification
of this quotation shall be binding unless signed by an official of this company.
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Design: Where tooling and/or
engineering charges are quoted, such tooling remains property of Samtec, unless
otherwise negotiated. On all tooling designed in whole or part by Samtec, we reserve
the right to use such design on any tool for any other customer.
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Credit Approval: This agreement
is expressly conditioned on Purchaser’s maintenance of a credit history satisfactory
in form and substance to Samtec.If purchaser fails or refuses to provide internal
financial information reasonably requested by Samtec in connection with any Purchase
Order, Samtec may repudiate any Purchase Order without liability and refuse to ship
any Goods.
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Scheduling: Orders must be
completed within 90 days after entry.
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Terms & Conditions - Samtec Europe GmbH
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Unsere Allgemeinen Geschäftsbedingungen,
gültig für Aufträge und Angebote platziert über die Samtec Europe GmbH (Deutschland),
können Sie sich hier als pdf herunterladen.
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Our General Terms and Conditions,
valid for orders and quotes placed via Samtec Europe GmbH (Germany),
can be downloaded here as a PDF file.
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If you have any questions relating
to any of the above items, please contact Customer Service at 812-944-6733 or at
eCustomerService.
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