RANKED #1

Samtec is the service leader in the Connector Industry. Samtec has been ranked #1 in customer service for twelve of the past thirteen years by Bishop and Associates' "Survey of the Electronic Connector Industry". Click here to read more about the Survey.

• Standard lead times
• Build-to-order
• Delivery flexibility for pull-ins, reschedules
• Cancellation, return flexibility
• Cancel within lead time window
• Global shipments:
  • Europe = 2 days
  • Asia Pacific = 2-3 days
  • Cost effective due to freight partnerships

World Direct takes Sudden Service® a step further by bridging the gap between Samtec's Asian manufacturing facilities and United States customers. With this program: 

• Products manufactured in Asia may be shipped directly to customers in the United States or Europe without having to go through a local Samtec facility for consolidation or processing
• Samtec's already short lead times are even further reduced -in most instances by nearly 50%
• Shipping costs for World Direct are the same or less than standard shipping rates
• Samtec takes responsibility for U.S. customs clearance at no additional cost
• Orders must be "Prepay and Add" and must ship via United Parcel Service (UPS)
• Contact your Samtec Account Manager for more information

• Flexible pricing programs
• Pricing based on Estimated Annual Usage (EAU); can be released as needed
• Continuous Engineering Group (CEG) achieves proactive cost-downs through process improvements and materials
• Supply Chain Sales Manager and Account Manager aggressively pursue cost-down options, inventory management, quote turn-around and delivery options
• Cost-down notifications sent to customers via e-mail and available through the web

Samtec's five manufacturing facilities in China, Malaysia, Costa Rica, Panama and the United States provide redundant manufacturing capabilities, optimized labor costs and deliveries, and the flexibility to quickly achieve additional capacity to support market demands.

Samtec's Global information Network was developed in-house and designed around the company's global business model.  This proprietary system ensures 24-hour, real-time responsiveness any time, anywhere in the world, making Samtec the service leader in the connector industry.

Samtec Sudden Service ensures quick-turn deliveries, samples and information, as well as online information and support.